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If I have to reschedule, is there a fee? What is your cancellation policy?

We understand timing and elements can be dynamic. We honor reschedule requests to the best of our ability. Please know that our team typically receives photography scheduling request 2-3 weeks in advance and our calendar is filled 1-2 weeks in advance. Costs of doing business include scheduling editing time, dedicating resources/equipment, and reserving calendar time for your photography session. Cancellations made within 72 hours of the photography session yield a net loss for our business as we are unable to recoup that time for another photography session while maintaining the cost of doing business from our side.

For real estate photography: we provide rescheduling at no cost for requests made outside of 72 hours from the photography session.  If a rescheduling or cancellation request is made due to elements completely outside of our team’s control and not due to natural elements, we charge a fee of 50% of the project cost if the request is made within 48 hours.  If a request to reschedule is made within 24 hours of the appointment, we charge a 100% fee.  The reason is simple: on such short notice we cannot reschedule the lost time and we still have to pay our staff.  We promise to be prompt and respectful with your time, we kindly ask the same in return.

We understand various elements can play a role in rescheduling requests. Homeowners deciding to post-pone, contractors unable to finish a commitment such as painting or repairs, delays in furniture delivery or staging complement. However, these circumstances are completely our of our team’s control and we trust our client partners to manage their projects appropriately.

For large scale projects and multimedia requests, a deposit of 50% of the project cost is collected prior to services beginning to solidify our collaboration and finance preparations, with the remaining 50% collected on the start date of your project. If a cancellation is made 15 days or more outside of your project start, Aerial Photo Media will agree to refund 50% of the collected deposit. If a cancellation is made within 14 days of the project start time, Aerial Photo Media retains the right to hold deposited funds to cover all costs, resources, and time dedicated to the project. Said funds also recoup any losses due to opportunity costs from rendering time on our booking calendar unavailable to accommodate said project. Aerial Photo Media will happily apply held deposits from cancellations to future projects, in the form of a credit, if redeemed within 18 months from the original scheduled project, and all terms being agreeable for future project(s).


Licensing information for Real Estate Photography

Real estate photography prices and services include NON-TRANSFERABLE, NON-RESELLABLE rights to reproduce the photographs for all marketing purposes specifically related to the sale of a single residential property for the full continuous duration of the client’s listing agreement to a maximum of one year from date of payment, including the MLS, real estate websites, the realtor’s social media and print advertising.

The agent is granted a non-transferable, non-resellable license for the image(s) for marketing their services in sold listing compilations and marketing portfolios for a period of 4 years beginning on the date of payment in full for charges relating to those photos. Photos used in marketing materials for the agent must include a photo credit immediately adjacent to the photo in the form of “Photo by Aerial Photo Media” and a footnote on the publication in the form of “Photos © (year of copyright) Aerial Photo Media” or in a manner to designate the photos in the media created by Aerial Photo Media if more than one photographer’s work is shown.

Photos may not be resold or otherwise transferred to those including, but not limited to: builders, architects, sellers, buyers, interior designers, stagers or subsequent listing agents. New agents must purchase images directly from the photographer and are subject to limitations negotiated with the original listing agent. Copyright is exclusively retained by Aerial Photo Media and images must be licensed by Aerial Photo Media for any use.

If the photos are of a “Model” home where they will be used to advertise more than one address, specific licensing arrangements must be made and additional fees paid in advance.

Finished photos delivered to the client may not be altered, adjusted, or edited in any form without direct consent and approval of Aerial Photo Media.

Licensing is subject to receipt in full of all charges related to the shoot. Other licensing terms can be negotiated to suit the needs of your project.

Aerial Photo Media reserves the right to withdraw all licensing terms, at any time.

Additional Details

All media is delivered digitally via cloud service (DropBox). Media can be delivered in person via flash drive if requested (small fee for parcel or travel applies).

Due to the seasonal sensitivity of our services, the event of rain, thunderstorms, high wind conditions, or harsh weather will cause a halt to all exterior videography/photography. This clause is to insure the optimal lighting and quality of exposure for your finished product and the safety of our production team.

Should prohibiting weather or extraordinary circumstances of neither parties fault occur, our team will coordinate to immediately resume services at the earliest available opportunity at no extra cost to either party.

Specific requests for types of footage, particular angles, and views, will be accepted and honored to the best of our team’s capabilities within the boundaries of our equipment and skillsets. Requests are welcomed, but not guaranteed. Aerial Photo Media reserves the right to final say on all content, production, and deliverables.

Proof of commercial liability insurance is available upon request.

Aerial Photo Media reserves the right to refuse service at any time.

Additional editing, content requests, or any time dedicated to the project beyond the initial filming, 10 hour editing retainer, and delivery of media, will incur a charge of $75.00 per hour. Said charge will cover (but not limited to) additional filming requests, editing requests, site visits, and client meetings.

Acceptable forms of payment are: Check, Credit Card, Cash, PayPal.Standard filming sessions will begin between the hours of 5AM and 12PM (depending on optimal weather conditions) and conclude no later than sunset.